Branch is hiring: Marketing, HR and Customer Service

Branch delivers world-class financial services to the mobile generation. The spread of smartphones presents an incredible opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility. They are revolutionizing banking in Kenya, and will soon expand to other countries in East Africa and in other regions across the globe.

Led by the founder and former CEO of Kiva.org, our team has unmatched experience in financial technology and emerging markets. Since their launch in April 2015, they’ve disbursed almost 50,000 loans and are already profitable on their portfolio. Their success has led to investments from Silicon Valley’s leading VCs.

—

Marketing Lead

You will build a world class marketing operation that delivers our message and brand throughout East Africa across digital and offline mediums. You will work closely with ad agency partners to define and direct marketing initiatives across multiple online and offline channels for brand awareness and user growth. You will determine success metrics, monitor campaign spending, and proactively make recommendations about how to optimize campaigns and investment across channels.

REQUIREMENTS

-You are a highly entrepreneurial, strategic thinker. You are not afraid of big challenges, and you do whatever it takes to get the job done. You take the initiative to solve problems as they arise.
-You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions. You are not afraid to get your hands dirty.
-You have experience building both offline and digital advertising campaigns and have been successful in managing diverse teams.
-You are comfortable interfacing with partner ad agencies and other strategic partners.
-You are extremely analytical and track progress based on quantitative metrics.

Apply here.

—

HR & Office Manager

You will be responsible for inspiring our team, managing our hiring process and making Branch the best place to work in Nairobi. Your primary duties will mainly include:

-Find, recruit and setup onboarding for the best talent in Kenya
-Maintain and continually improve recruiting processes
-Ensure legal compliance with all Kenyan employment law
-Create, implement and improve office policies e.g. vacation policies and security policies
-Oversee development of pay plans, benefit plans and professional development programs
-Improve design of office interior and lead procurement process for office supplies
-Embody Branch culture by planning team lunches and events, and by motivating the team

This position is based out of our Nairobi office, which is on Waiyaki way. It will start with a 3 month contract with the possibility of a long term extension based on performance.

Qualifications & Skills:

-Previous experience in HR, Office Management or Procurement
-Unyielding optimism and the ability to motivate others
-Highly entrepreneurial – comfortable with ambiguity and taking initiative
-Excellent collaborator and team player

Apply here.

—

Customer Solutions Associate

Principal Duties and Responsibilities

-You will be responsible for providing an inspiring and delightful experience for our customers. Your primary duties will mainly include:
-Delivering efficient and friendly responses to customer inquiries and build our brand via our text-based chat platform
-Escalating customer feedback and IT bugs to help improve our product

This position is based out of our Nairobi office, which is by the Junction Stage on Ngong road. It will start with a 3 month contract with the possibility of a long term extension based on performance. We run a world class customer service operation with around the clock coverage. Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays.

QUALIFICATIONS & SKILLS:

Passionate about customer service
Highly entrepreneurial – comfortable with ambiguity and taking initiative
Excellent collaborator and team Player
Excellent communication skills, both oral and written
Good grammar, spelling and punctuation
Good typing speed (ideally above 45 wpm)
Availability to be flexible with your schedule
Previous experience in finance, IT and/or customer support preferred

Type Speed Test
1. Go to http://www.typingtest.com/ to complete a type speed test.
2. On the left, select English, 1 minute, and Aesop’s Fables.
3. Click the green “Start Test” button.
4. Upload a screen shot of your results with your application after clicking “Apply For This Job” below (type speed number, error number, adjusted speed number).

Apply here.