Open Positions 2021 // Nairobi Garage’s Is Hiring!

Open Positions 2021 // Nairobi Garage’s Is Hiring!

Ready to work with Nairobi Garage, the largest and coolest workspace in Africa?

We currently have open positions for the General Manager, Community Manager, Front Office, Content Writer and Social Media Manager (Temporary).

As part of our team, you will have the opportunity to greatly increase your level of experience, as well as to network and work with all sorts of fascinating companies that are working from our space.

About Nairobi Garage

Nairobi Garage is Africa’s largest and coolest workspace for new and growing businesses. We are a response to the need for non-traditional, lean, and flexible office space solutions. We know how much businesses and individuals thrive in a community setting.

With central locations on Ngong Road, Karen, and the Westlands area, our locations are open 24/7 and provide an innovative and vibrant space for our diverse groups of SMEs, startups, entrepreneurs, and independent professionals.

Nairobi Garage provides well-designed coworking and enclosed offices, event space, and on-demand meeting room facilities equipped with projectors, TVs, whiteboards, and video conferencing. All our spaces are powered by fast and reliable internet.

Our ecosystem offers its members an invaluable community and a pool of Nairobi’s most high-growth and high-impact ventures. Members get access to business opportunities, networking events, workshops, marketing support as well as access to affordable legal, accounting, and coaching business services that support their growth and ease of business.

Open Positions at Nairobi Garage:

Community Manager

Start Date: Immediate / 1 month

Remuneration: Negotiable

Email application: work@nairobigarage.com

Deadline: Rolling Applications

Position: Permanent 

The main focus of this role is to be responsible for customer service and bringing value to our members. As a community manager, you can achieve this by delivering value and benefits to our members. By having regular interaction with members resolving their issues and offering solutions that will retain customers as their business grows

You will be expected to add value to the membership through referrals, connections networking, and events. Also, be creating a warm and professional member experience while building a strong and vibrant community to encourage referrals

Below is a breakdown of the focus areas:

Member Experience and Community

• Building member to member relations
• Interact with members to understand how you can create meaningful connections for them
• Maintaining and developing your space vibe
• Ensure member base is well-informed on space activities and member benefits.
• Growing of engagement and active members via our online platforms
• Promoting members to engage with community events.
• Assist marketing to facilitate info for our online magazine and newsletter content from members

Member Management 

• Conducting the onboarding process with new members seeing through the completion
• Communicating rules and regulations so that members are fully aware of the restrictions in the space to set expectations.
• Managing the inventory checklist for enclosed onboarding and exiting process

Customer Service 

• Actively responding to feedback and delegating or escalating to the correct person
• Conducting  Check-ins actioning feedback knowing when to escalate issues and  to push for upgrades in packages
• Managing any service space and maintenance issues affecting members seeing through the completion

Selling and upselling

• Run  tours  and assists with the sales process  for coworking desks
• Managing renewals and upselling t keep in line with retention targets

Preferred Experience and qualifications

• Bachelor’s degree
• Knowledge and interest in the innovation and entrepreneurship space in Kenya/Africa
• Experience running and hosting events is a plus

General Manager

Start Date: March / April 2021

Remuneration: Negotiable

Email application: work@nairobigarage.com

Deadline: Rolling Applications

Position: Permanent 

The open position for General Manager oversees the day-to-day running of the space and life at Nairobi Garage for our members. It is packed and you will need to make decisions constantly and set the pace for your team.

This role requires you to work with many people throughout the day. You will need to move from enforcing processes to listening keenly to people’s needs. Solving problems on the fly and delving into the system development and strategy. No day will be the same as the previous one. You should be comfortable with numbers using technology and managing people.

Job Description

Main focus Areas

• Team performance and growth
• Customer retention and community management
• Budget Management
• Operational efficiency and service delivery

Space Management

• Ensure the space is maintained and repaired consistently and to a high standard at all times
• Ensure core utilities and services are delivered at all times

Team Performance 

• Enforce policies for all staff under your management
• Keeping staff on track worth their goals and deliverables demanding  high-levels of performance
• Offering support and leadership in their decision making and development

Customer Satisfaction

• Take responsibility for ensuring excellent levels of customer satisfaction and quick resolution of issues  arising
• Lead your team on customer service and how to deliver excellent service
• Ensure value and quality is delivered to our customer service delivered  to all members 
• Ability to engage in community activities and ecosystem

Supplier Management and Spending 

• Manage the monthly budget and spending to reduce wastage

Sales

• Assist in closing sales leads for membership and grow the garage membership base

Preferred Experience and Qualifications

• Bachelor’s Degree
• Experience Managing People
• Understanding of Accounting and Contracts
• Knowledge and interest in the innovation and entrepreneurship space in Kenya/ Africa

Looking forward to your application and all the best!