We are hiring! Front Office with Nairobi Garage

We are hiring! Front Office with Nairobi Garage

As we seek to expand our footprint in Nairobi we are currently hiring! We are looking for a Front Office to join our team in one of our Nairobi Garage Locations.

This job vacancy at Nairobi Garage is one of the most important from a customer service perspective as you are the face and first point of contact for all our members and visitors.

All communication to and from members to the rest of the team will come through you. The Front Office will need to know how to act on each piece of information and provide solutions or feedback on the spot.

Reporting to: General Manager

Working hours // Monday-Friday: 8:30am – 5:30pm 

About Nairobi Garage

Nairobi Garage is Africa’s largest and coolest workspace for new and growing businesses. We are a response to the need for non-traditional, lean and flexible office space solutions. We know how much businesses and individuals thrive in a community setting.

With central locations on Ngong Road, Karen and the Westlands area, our locations are open 24/7 and provide an innovative and vibrant space for our diverse groups of SMEs, startups, entrepreneurs and independent professionals.

Nairobi Garage provides well-designed coworking and enclosed offices, event space and on-demand meeting room facilities equipped with projectors, TVs, whiteboards and video conferencing. All our spaces are powered by fast and reliable internet.

Our ecosystem offers its members an invaluable community and a pool of Nairobi’s most high-growth and high-impact ventures. Members get access to business opportunities, networking events, workshops, marketing support as well as access to affordable legal, accounting, and coaching business services that support their growth and ease of business.

Criteria for all Nairobi Garage team  

As a part of the Nairobi Garage team – there are some attributes you must have to fit in and be successful:

• A people-person – you must be  interested and curious about what other people are doing
• Trustworthy and honest – not negotiable! 
• Ability to work in a fast-paced environment – handle pressure, multi-task and think on your feet
• Ability to self-manage – Self-drive, self-starter – we don’t micromanage people 
• Flexibility on working hours – We don’t operate 9-5 every day, stuff needs to get done and sometimes that means evenings/weekends
• Professional character and politeness is key – as well as having good English, written and spoken 
• Passionate about work – a job is not a J.O.B 
• Very comfortable with online systems and IT

Key Requirements for the candidate

• Hospitality mindset – very warm and welcoming
• Socially Adept –  Ability to comprehend the needs of others, communicate proactively and take feedback 
• Someone capable of following and respecting rules, SOPs and policies
• Intelligence – Someone who can make decisions with common-sense, cost-benefit
• Analysis 

Key tasks will include: 

Customer Service

• Sending Intro and Outro surveys
• Dealing with member and customer issues
• Assisting in the booking of meeting rooms
• Communicating with members on office operations, events and announcements, feedback 

Sales and Member Administration

• Managing sales of day passes and meeting rooms
• Managing printer network set-up and record-keeping
• Assisting Accounts with forwarding accurate information on current members

Front Office support

• Visitor reception and tours of the space
• General assistance with office running as and when required

Please send your CV – in email form, to team@nairobigarage.com, with an email introducing yourself. You can include a link to your Linkedin page if you have one. 

Deadline: 20th October 2019  (We may begin interviews earlier than the deadline, so if you’re able to, please send your application sooner)

Start date: December / Jan 2019