Boya #OpenPosition // Customer Support Executive

Boya App Hiring a Customer Support Executive // Apply Before 20th April

Boya is a financial technology company based in Nairobi Garage // Karen and they are hiring a Customer Support Executive.

The organization offers businesses the ability to issue virtual cards to employees in order to control and track expenses using a single dashboard.

The customer support executive personnel plays a critical role in making sure there is a smooth customer experience and full value realization for our Boya customers.

The role will require among other skills, clear communication, presentation skills, and proactive problem-solving. The person that fills this role will eventually build a team around him/her in the next few months as we scale.

Send your CV and cover letter to hr@boya.co by 20th April 2021.

Responsibilities and Duties:

• Monitor usage funnels and proactively engage customers to obtain feedback or offer assistance.
• Develop answers to FAQs and automate responses to customer queries.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Resolve customer complaints via phone, email, mail, or social media.
• Train customers and teams on new features.
• Document Boya products usage process or how-tos and publish on resource centers.
• Prepare product or service reports by collecting and analyzing customer information.
• Compile reports on overall customer satisfaction
• Generate sales leads

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Requirements and Qualifications:

• Bachelor’s Degree/Diploma.
• Proven customer support experience
• Excellent communication and presentation skills
• Familiar with CRM systems and practices
• Ability to multitask, prioritize and manage time effectively

Benefits and pay range:

• Competitive salary
• Health Cover
• Annual educational grant – KSh 40,000/year
• KSh 3,000/ month for lunch
• Airtime – KSh 2,000/ month

About Boya

Boya was officially availed on the App Store in February 2020. It is a purely contactless solution, minimizing the need for consumers to exchange cards at the till for payment, reducing unnecessary contact, and potential contamination of personal property.

The platform also provides an app for users to add debit/credit cards to their phones and pay directly to any Lipa na Mpesa kind of merchant. Hence no need to carry all your cards with you.

Read more about Boya in an interview with Anthony Gacheru, Vice President of Growth in a #Spotlight on the fintech company last year.

Closing and application instructions: 
Please send your CV and cover letter to hr@boya.co by 20th April 2021.