We are hiring // Community Manager with Nairobi Garage

We are hiring // Community Manager with Nairobi Garage

Start Date: Immediate 

Remuneration: Negotiable

Email application: work@nairobigarage.com

Deadline: Rolling Applications

Position: Permanent 

Ready to work with Nairobi Garage, the largest and coolest workspace in Africa? We currently have an open position for a Community Manager for our Delta Corner, Westlands Location.

As part of our team, you will have the opportunity to greatly increase your level of experience, as well as to network and work with all sorts of fascinating companies that are working from our space & form part of our business community.

About Nairobi Garage

Nairobi Garage is Africa’s largest and coolest workspace for new and growing businesses. We are a response to the need for non-traditional, lean, and flexible office space solutions. We know how much businesses and individuals thrive in a community setting.

With central locations on Ngong Road, Karen, Spring Valley and Westlands, our locations are open 24/7 and provide an innovative and vibrant space for our diverse groups of SMEs, startups, entrepreneurs, and independent professionals.

Nairobi Garage provides well-designed coworking and enclosed offices, event space, and on-demand meeting room facilities equipped with projectors, TVs, whiteboards, and video conferencing. All our spaces are powered by fast and reliable internet.

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Our ecosystem offers its members an invaluable community and a pool of Nairobi’s most high-growth and high-impact ventures and we are home to some amazing companies such as SWVL, Afripods, mdundo, Weber Shandwick , Justdiggit, CashBackApp, Boya & many more.

Members get access to business opportunities, networking events, workshops, marketing support as well as access to affordable legal, accounting, and coaching business services that support their growth and ease of business.

The Role

The main focus of this role is to be responsible for customer service and bringing value to our members. As a community manager, you can achieve this by delivering value and benefits to our members. By having regular interaction with members resolving their issues and offering solutions that will retain customers as their business grows

You will be expected to add value to the membership through referrals, connections, networking, and events. Also, be creating a warm and professional member experience while building a strong and vibrant community to encourage referrals

Below is a breakdown of the focus areas:

Member Experience and Community

• Building member to member relations
• Interact with members to understand how you can create meaningful connections for them
• Maintaining and developing your space vibe
• Ensure the member base is well-informed on space activities and member benefits.
• Growing of engagement and active members via our online platforms
• Promoting members to engage with community events.
• Assist marketing to facilitate info for our online magazine and newsletter content from members

Member Management

• Conducting the onboarding process with new members seeing through the completion
• Communicating rules and regulations so that members are fully aware of the restrictions in the space to set expectations.
• Managing the inventory checklist for enclosed onboarding and exiting process

Customer Service

• Actively responding to feedback and delegating or escalating to the correct person
• Conducting  Check-ins actioning feedback knowing when to escalate issues and  to push for upgrades in packages
• Managing any service space and maintenance issues affecting members seeing through the completion

Selling and upselling

• Run tours  and assists with the sales process  for coworking desks
• Managing renewals and upselling to keep in line with retention targets

Preferred Experience and qualifications

• Bachelor’s degree
• Knowledge and interest in the innovation and entrepreneurship space in Kenya/Africa
• Experience running and hosting events is a plus.

If this sounds like you, we are looking forward to your application. All the best!